Terms & Conditions

1. Our Services

Pralka Tech operates and supports digital businesses, products, and services, which may include:

• Business messaging and communication solutions
• WhatsApp Business API and messaging solutions
• WhatsApp marketing and campaign tools
• Chatbot and conversational automation
• AI-powered automation solutions
• Domains, business email, websites, security, and related digital infrastructure
• Software discovery and software-related services
• Customer communication and lead-management automation
• Other related software, technology, and digital services

Certain services may be offered through dedicated brands, websites, platforms, or product names operated by or through Pralka Tech. The specific features, limits, pricing, usage allowances, integrations, and deliverables applicable to a service will depend on the product, plan, or service purchased.

2. Account Registration

Certain services may require you to create an account through Pralka Tech or one of its brands or digital platforms. You agree to:

• Provide accurate and current information
• Maintain the confidentiality of your login credentials
• Keep your account information updated
• Use your account only for lawful purposes
• Notify us promptly of unauthorized access or suspected security issues

You are responsible for activity performed through your account.

3. WhatsApp and Meta Requirements

Our WhatsApp-related services depend on third-party platforms and infrastructure, including Meta, WhatsApp, Business Solution Providers (BSPs), and other technology providers. Activation and continued availability of WhatsApp Business accounts, phone numbers, messaging capabilities, templates, campaigns, and other features are subject to the applicable policies, approvals, technical requirements, and decisions of those third parties.

Pralka Tech does not guarantee approval or continued availability of any WhatsApp or Meta account, phone number, template, messaging capability, or related feature. Customers must comply with all applicable Meta and WhatsApp policies when using our services.

4. Customer Responsibilities

You are responsible for providing accurate business and account information; obtaining appropriate consent or other lawful authorization before sending marketing or business communications; using approved messaging templates where required; maintaining appropriate records and customer permissions; ensuring that your messages and content comply with applicable laws and platform policies; and managing your own customers, contacts, campaigns, and business communications responsibly.

You must not use Pralka Tech services to send unsolicited or abusive communications or to violate the rights of others.

8. Messaging Content

You are solely responsible for the content of messages, campaigns, chatbot responses, templates, media, links, and other material sent through your account. Pralka Tech does not endorse or take responsibility for customer-generated content. We may restrict, suspend, or terminate access where we reasonably believe that content or activity violates these Terms, applicable law, or third-party platform policies.

9. AI and Chatbot Services

Our services may include AI-powered chatbot and automation functionality. AI-generated responses may not always be accurate, complete, or appropriate for every situation. Customers are responsible for reviewing and configuring automated workflows appropriately for their business.

Pralka Tech does not guarantee that AI-generated responses will be error-free or suitable for every customer interaction. Customers should not rely on automated responses for situations requiring professional, legal, medical, financial, or other specialized advice.

10. Payments

Payments for Pralka Tech services are securely processed through our official merchant integration partner, Razorpay Software Private Limited. We are not responsible for payment failures caused by banks. Prices displayed on the website or platform are subject to the applicable service, plan, taxes, and billing terms. Where applicable, GST and other statutory taxes may be charged in addition to the displayed base price.

A payment is considered successful only after confirmation from the applicable payment provider or our system. We are not responsible for payment failures caused by banks, payment gateways, cards, UPI services, or other third-party payment infrastructure.

11. Subscription and Renewal

Where a service is provided on a subscription or annual basis, the applicable subscription period, renewal price, features, and other terms will be communicated at the time of purchase. Customers are responsible for maintaining an active subscription where continued access to the applicable service is required. Failure to renew may result in suspension or termination of access after the applicable subscription period.

12. Service Availability

We aim to keep our website and platform available and operational, but we do not guarantee uninterrupted or error-free service. Service availability may be affected by scheduled maintenance, technical problems, internet or network failures, hosting or infrastructure issues, third-party service interruptions, Meta or WhatsApp restrictions, payment-provider issues, and events outside our reasonable control. We will make reasonable efforts to restore services when interruptions occur.

13. Third-Party Services

Our services may integrate with or depend on third-party services such as Meta, WhatsApp, BSPs, payment providers, email providers, hosting providers, cloud infrastructure, and other technology providers. Your use of those services may be subject to their separate terms, policies, fees, and requirements. Pralka Tech is not responsible for changes, restrictions, suspension, downtime, or policy decisions made by third-party providers.

14. Intellectual Property

The Pralka Tech websites, brands, digital platforms, logos, software interfaces, text, graphics, and other proprietary materials provided by Pralka Tech or its operated brands are owned by or licensed to Pralka Tech or the applicable rights holder unless otherwise stated. You may not copy, reproduce, modify, distribute, reverse engineer, resell, or commercially exploit our proprietary materials without prior written permission or other lawful authorization.

Customers retain ownership of content and information they provide to our services, subject to the rights necessary for Pralka Tech, its operated brands, and applicable service providers to provide the requested services.

15. Prohibited Activities

You must not use our services to:

• Send spam or unsolicited bulk messages
• Conduct fraud or scams
• Impersonate another person or business
• Promote illegal goods or services
• Distribute malware or malicious content
• Attempt unauthorized access to our systems
• Interfere with platform operations
• Violate applicable laws or regulations
• Violate Meta, WhatsApp, BSP, payment-provider, or other third-party policies
• Abuse messaging infrastructure or bypass applicable messaging restrictions

We may suspend or terminate accounts involved in prohibited activity.

16. Suspension and Termination

We may suspend or terminate access to a service if you violate these Terms; your activity violates applicable law or third-party platform policies; your account is involved in fraud, abuse, spam, or security threats; required payments are not received; a third-party provider restricts or terminates the underlying service; or continued operation of the account creates a significant security, legal, or operational risk. Where reasonably possible, we may provide notice before suspension or termination.

17. Refunds and Cancellations

Pralka Tech operates a clear 7-Day Refund Policy for monthly software platform subscriptions from the original activation date. Initial technical setup fees and consumed prepaid wallet balances utilized for active Meta WhatsApp conversation windows are entirely non-refundable.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Pralka Tech will not be liable for indirect, incidental, special, consequential, or business losses arising from the use or inability to use our services. This includes losses resulting from third-party platform restrictions, WhatsApp or Meta account suspension, messaging-template rejection, service interruptions, payment failures, loss of business opportunities, or customer-generated content. Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

19. No Guarantee of Business Results

Pralka Tech provides technology and automation tools. We do not guarantee any specific level of sales, leads, revenue, customer engagement, marketing performance, conversion rates, return on investment, or business results. Business results depend on many factors outside our control, including customer strategy, messaging content, market conditions, audience quality, pricing, and third-party platform policies.

20. Privacy

Your use of our services is also subject to our Privacy Policy, which explains how we collect, use, store, and protect information.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, technology, legal requirements, or business practices. Updated Terms will be published on this page with a revised effective date. Your continued use of our services after the updated Terms become effective constitutes acceptance of the revised Terms, subject to applicable law.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in India. Any disputes arising in connection with these Terms or our services shall be subject to the jurisdiction of the competent courts in Pune, Maharashtra, India, subject to applicable law.