Refund & Cancellation Policy

1. Monthly Software Subscription Refunds

Eligible monthly software platform subscriptions may be cancelled and a refund requested within 7 days from the original activation date.

The 7-day period applies to the initial activation of an eligible monthly subscription and does not restart upon renewal, plan modification, account reconfiguration, or subsequent billing. Refund eligibility remains subject to the exclusions and non-refundable charges described in this Policy.

2. Setup, Implementation and Third-Party Fees

One-time setup, onboarding, implementation, configuration, training, migration, integration, or enablement fees are non-refundable once the applicable work has commenced.

Fees or costs already incurred for third-party services, infrastructure, account provisioning, integrations, messaging services, payment processing, or other customer-specific resources may also be non-refundable.

3. Prepaid Wallets and Usage-Based Charges

Amounts already consumed from prepaid balances, wallets, messaging credits, or other usage-based services are non-refundable. This includes charges incurred for active Meta/WhatsApp conversation windows, messaging infrastructure, third-party services, or other usage already consumed or delivered.

Unused balances will be handled according to the terms applicable to the relevant product or service and applicable law.

4. Annual Services

Annual subscriptions and other prepaid long-term services are generally non-refundable after activation unless a different refund entitlement is expressly stated at the time of purchase or required by applicable law.

Customers should review the applicable service description, pricing, features, billing period, and terms before purchasing an annual or prepaid service.

5. WhatsApp, Meta and Third-Party Services

Certain services may depend on Meta, WhatsApp, Business Solution Providers (BSPs), messaging providers, payment providers, hosting providers, domain registries, software vendors, or other third parties.

Pralka Tech does not guarantee approval or continued availability of third-party accounts, services, integrations, messaging capabilities, templates, phone numbers, campaigns, platform features, domains, software products, or other third-party resources.

A refund will not normally be provided solely because a third-party provider rejects, restricts, suspends, changes, or discontinues a service where Pralka Tech has otherwise provided the contracted service or incurred costs in provisioning or supporting it. Third-party fees already incurred on behalf of a customer are generally non-refundable.

6. Customer-Initiated Cancellation

Customers may request cancellation by contacting contact@pralkatech.com. The request should include the customer's registered email address, account or order details, and the product or service being cancelled.

Cancellation does not automatically create a right to a refund except where the customer qualifies under Section 1, another applicable service-specific refund term, or applicable law. Where a subscription is cancelled without a refund, access may remain available until the end of the applicable paid period unless otherwise stated for that service.

7. Service Not Yet Started

If a customer requests cancellation before Pralka Tech has started provisioning, configuration, implementation, activation, or delivery of the purchased service, Pralka Tech may approve a refund after deducting payment-processing charges, third-party charges, or other costs already incurred where permitted by applicable law. Any approved refund will be communicated to the customer.

8. Service Issues

If a customer experiences a genuine technical issue with a Pralka Tech service, the customer should contact contact@pralkatech.com. We will make reasonable efforts to investigate and resolve the issue.

Depending on the circumstances, Pralka Tech may provide correction, reconfiguration, restoration, service credit, partial refund, full refund, or another reasonable remedy. A technical issue does not automatically create an entitlement to a refund unless required by applicable law or the applicable service terms.

9. Duplicate or Incorrect Payments

If a customer is charged more than once for the same transaction because of a verified payment-processing or technical error, the duplicate amount may be refunded after verification. Customers should contact us with the relevant transaction details so that we can investigate the payment.

10. Failed or Unsuccessful Payments

If a payment is unsuccessful but the customer's bank or payment provider shows a debit, the customer should first allow the payment provider's normal settlement or reversal process to complete. If the amount is not automatically reversed within the applicable period, the customer may contact Pralka Tech with the transaction details for assistance.

11. Refund Processing

Where a refund is approved, it will generally be processed through the original payment method or another appropriate method where necessary. The time required for the refunded amount to appear in the customer's account depends on the payment gateway, bank, card issuer, UPI provider, or other financial institution. Pralka Tech does not control third-party financial institution processing times.

12. Non-Refundable Situations

Except for an eligible refund under Section 1, another expressly applicable refund entitlement, or rights available under applicable law, refunds will generally not be provided where:

• Setup, implementation, configuration, or other customer-specific work has commenced
• Third-party services or infrastructure have already been provisioned or consumed
• Usage-based services, messaging credits, wallet balances, or other prepaid resources have already been consumed
• The customer changes their mind outside the applicable refund period
• The customer does not use an activated service
• A third-party account or service is restricted or suspended because of the customer's activity or policy violations
• The customer provides incorrect or incomplete information that prevents or delays service implementation
• The customer violates the applicable Terms & Conditions
• Third-party charges have already been incurred for the customer's service

Nothing in this Policy limits refund or consumer rights that cannot legally be excluded under applicable law.

13. Cancellation Due to Policy Violation

Pralka Tech may suspend or terminate services where a customer violates our Terms & Conditions, applicable law, or applicable third-party platform policies. Termination resulting from customer misconduct, fraud, spam, abuse, prohibited activity, or policy violations will generally not qualify for a refund except where otherwise required by applicable law.

14. Changes to Services

If Pralka Tech makes a material change to a purchased service that substantially affects its features or functionality, Pralka Tech may provide notice and an appropriate remedy depending on the circumstances and applicable law.

15. Changes to This Policy

Pralka Tech may update this Refund & Cancellation Policy from time to time to reflect changes to our products, services, payment arrangements, legal requirements, or business practices. The updated Policy will be published on this page with a revised effective date.